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Internet and WiFi

NAUTA Prepaid Internet CardThe "Empresa de Telecomunicaciones de Cuba S.A." (ETECSA) (in English: Telecommunications Company of Cuba) is the government-owned service provider for the entire country. Their services include: telephony, mobile telphony (through their Cubacel branch), and Internet (through their NAUTA branch). Since 2011 an underwater high-speed fiber-optic cable (called ALBA-1) has been connecting Venezuela to Cuba, this new connection considerably improved the public internet service in Cuba since January 2013.

Internet Corner in hotels (wired computers):

Every hotel in Cayo Santa Maria offer internet access to their guests; computers are usually located in the lobby area. You have to buy a NAUTA Prepaid Internet Card (30 or 60 minutes). They cost 2 CUC for 60 minutes. On these cards there's a scratch-off area to reveal the Login (Usario) and Password (Clave) that you will use to sign-in using the access software installed on the computer.

icon warningDon't forget to sign-out after your session, so you can use the remaining minutes later. The NAUTA Prepaid Internet Cards remain valid for 30 days from the first connection.

Wi-Fi Internet access:

Since late 2012 more and more hotels, restaurants and cafés now offer Wi-Fi access for guests who prefer to use their own device. Some restaurants and cafés offer free WiFi if you eat or drink. In Cayo Santa Maria almost every hotel offer Wi-Fi access to their guests. Every hotel charges for this service, except the Melia Buenavista. You have to buy a NAUTA Prepaid Internet Card. They cost 2 CUC for 60 minutes. On these cards there's a scratch-off area to reveal the Login (Usario) and Password (Clave) that you will use to sign-in. In the hotels, WiFi is usually accessible in the lobby area only, but since 2015 some new hotels are beginning to offer it in the rooms. Don't forget to logout after each session!

Internet access at a ETECSA Internet Center:

Since June 2013, public access to internet has been increased through 118 internet centers nationwide. You have to buy a NAUTA Prepaid Internet Card (0.75 CUC for 30 minutes, 1.50 CUC for 60 minutes) to sign-in using the access software installed on the computer. Don't forget to sign-out after your session so you can use the remaining minutes later. Note that there's no ETECSA Internet Center (Salas de Navegacion) in Cayo Santa Maria, the nearest one would be in the town of Caibarien, on Avenida 11 corner of Calle 10.

Lily & Normand
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