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Voici quelques informations (en anglais, car ces informations m'ont été transférées directement de l’hôtelier et il aurait été assez ardu de tout traduire, mais vous devriez en comprendre le sens) relatives au spa que vous devez connaitre avant de vous présenter aux centres (Sol et « Aguas Claras »). Présenté sous forme de Questions — Réponses
Who will help decide how to choose my treatment ?
One of our Spa advisors will help you plan the perfect Spa experience, including the best sequence for your treatments.
What if I have special health considerations ?
Please notify our Spa receptionist before booking your appointments. All Spa guests will be asked to complete a brief medical questionnaire upon check-in. If necessary, you can request a mini check up with the doctor.
May I request a male or female therapist ?
Yes, of course, but we can not guarantee the availability of a particular therapist or gender. All of our therapists are trained to drape sheets discreetly to respect and protect your privacy at all times.
What do I wear during my treatment ?
Wear what is comfortable for you, the Spa will provide you with undergarments for body treatments.
What about my jewelry and valuables ?
Please leave all valuables at your hotel safety deposit box. the Spa is not responsible for lost or forgotten valuables.
What if I am late for my appointment ?
Arriving late will limit the time for your treatment. You will be asked to sign a service waiver where you agree to take the remaining time of the service. Depending on the length of your service, a late arrival may be classified as a No Show.
How early do I need to check in for my scheduled appointment ?
Plase check in 60 minutes prior to your schedules appointment at the hydrotherapy reception to enjoy our Water Journey facilities with whirlpools, sauna & steam. The minimum time required to check in, get your locker assignment, change comfortably into you robe, and relax at the Spa lounge before your therapist takes you into your spa treatment is 20 minutes. At the beauty salon we also recommend you to check in 10 minutes prior to your service.
What precautions do I need to take ?
We recommend that you eat in moderation prior to your spa service and avoid alcoholic beverages in combination with exercise classes, whirlpools and heat treatments. Do not shave prior to a body scrub treatment. Bad sunburn may prevent you from taking or enjoying a spa treatment. Be conscious and use good sun protection.
What about payment for Spa services ?
Guest may charge spa services to their room account.
What is your cancellation policy ?
Cancellations must be made at 5p.m. the day prior to your schedule appointment. After this period there is no reimbursement, you can only reschedule your spa service based on availability. Last minute rescheduling requires up to 4 hours before your spa service is scheduled.
What if I forget to show up for my appointment ?
Don't forget please!!! You will lose the treatment without reimbursement. A 100% value of the service will be charged to your account except if you show a medical weaver.
What other recommendations are important ?
For your privacy and confort we recommend you to use your swimsuits on the hydrotherapy facilities. You will be provided sandals and undergarments for body treatments.
Pour communiquer avec le centre de santé « Aguas Claras »...
Yhi Spa Aguas Claras
Meliá Cayo Santa Maria
Cayo Santa Maria
Jardínes del Rey
Caibarién
Tel: (53 42) 35 0500
Fax: (53 42) 35 0205
www.solmeliacuba.com
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